Customers of the New AT&T ( formerly Cingular, formerly the old AT&T) may experience a buzzing sound around certain other electronic devices. It's called RF interference and Bill at the Sound & Audio Contractor does a great job of explaining the cause and potential solutions to the problem.
Justin Callaway is one of those customers who experienced RF interference. He believes the interference was so severe it blew is audio speaker.
Like many customers with a customer complaint, he called customer service. However, that's where your typical consumer ends.
Justin is working on a masters degree in media studies at The New School. Once he discovered that the New AT&T knew about potential problems with RF interference but didn't warn customers about it, he decided to warn consumers himself.
Think of it as the new consumer revenge art : there's the website: www.feelingcingular.com and the animated film
The animated film was posted to YouTube two weeks ago. A little more than two thousand people have watched it on YouTube.
The Consumerist--- who coined the phrase Consumer Revenge Art-- says the film has had over 3,000 views since it was posted on April 30th.
How many people have to see the film or visit the parody website before AT&T begins to feel the consumer pressure?
Last year, a disgruntled AOL customer managed to force the company to make public statements about their policies after releasing an audio of his conversation where a customer service rep would not let him "quit" the company.
Also last year, another consumer embarassed Comcast by showing their own technician fall asleep because he had to stay on hold so long to get through to the company.
The New Consumer Revenge Art. Could it be that one piece of art is worth a 1000 consumer calls?
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