In a logic that only sounds as if they are the students of the "Ladies and Jellyspoons" school of logic, Jet Blue is canceling more flights today to avoid canceling flights in the future.
" Ladies and Jellyspoons, I come before you to stand behind you to tell you something I know nothing about. Next Thursday, which is Good Friday, there will be a mother's meeting for Fathers only. Admission is free, pay at the door. Find and seat and sit on the floor. It doesn't matter where you sit, the man in the gallery's sure to spit!
Having said that, the company is taking accountability for this mess.In an article in The New York Times, CEO
David G. Neeleman says,
"...his company’s management was not strong enough. And he said the current crisis, which has led to about 1,000 canceled flights in five days, was the result of a shoestring communications system that left pilots and flight attendants in the dark, and an undersize reservation system."
Neeleman said he was mortified and humiliated. I guess. Who wouldn't be? The ice storm was last Wednesday. Visit their website and you will find an itty bitty little link that says,
TRAVEL ALERT: Operational Interruptions
Now, given the enormity of this mess, it might have been in Jet Blue's best interest to use a different home page during this crisis
Is it really helping their image to have the tiny link to the "operational interruptions" aka Flight cancellations? How about an apology on their homepage? How about a letter from the CEO promising what action they are going to take in the future? How about anything but selling more tickets for an airline that is cancelling flights.
Image Credit: Robert Stolarik for The New York Times
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