For once, I thought, I will have a positive story to write about Northwest Airlines. For once, I thought, I will share how the airlines went above and beyond to make sure I got on my flight.
But then, I got to the airport in Minneapolis and my luggage didn't come off the carousel. I realized my billet doux to Northwest would have to wait until another day.
Thinking the luggage was still in Boston, I stood in line waiting to report my lost luggage. Turns out it wasn't lost. It was lounging on carousel 14. Turns out the luggage had evidently decided to catch an earlier flight without me. It had been left unattended for several hours --no one seemed to notice.
On January 5, Karol Sheinin at Alarming News had a similar experience.
"So, why were our bags delivered to this terminal?"
"Um, they were on an earlier flight"
"Wait, isn't that completely against the rules? I always understood that the passenger MUST be on the same flight as their baggage...what with the terrorism concerns and all."
"Well, it's ok for us to decide to put your bag on without you, if we feel the bag is secure."
If only they had the same discretion with my lip gloss. After going through security , I had to be escorted out. I didn't have my Ziploc to house my lip gloss, nail polish ,and hand cream.After spending 35 cents for a single Ziploc bag I triumphantly returned and waltzed through security without a beep, a wand search, or a need to remove jewelry.
Thinking I would simply put my lip gloss, hand cream and nail polish back into my purse where they originally were, I offered to donate my Ziploc for anyone else who needed one to get through security.
That's when I learned that the complete Ziploc rule. According to security at Boston Logan, what goes into the Ziploc must remain in the Ziploc until you deplane at your destination.
I always ( that would be always since the rule was enacted in September,2006) thought the baggie rule was like the computer rule. Just something you did to get through security. I don't have to keep my computer out for the entire trip so why wouldn't my sundries be treated the same way?
For the next six hours I used my daypass to the Northwest World Club to set up an office away from home. I made conference calls. I chatted with clients. I worked. Thinking my flight was leaving at 6:29, I was just getting ready to grab a bite to eat when my name came thundering over the loudspeaker. It was the final boarding call. I rushed to the desk at the World Club and begged them to hold the flight. I then ran to the gate. They let me on. I was/am very appreciative of their efforts.
I have a full day starting at 7:00 a.m. Not making it back to Minneapolis last night would have made me very cranky. It was an act of kindness- something that few people see from Northwest these days.
As I was tearing down the walkway, there was someone from the baggage area getting ready to remove my unattended luggage from the belly of the plane. He was told his services wouldn't be needed. Good thing. My bags were already in Minneapolis.
Image Credit: Flickr member James in Germany