FunnyBusiness: Everything About Business Except The Bottom Line

You've Got Mail, Radio Shack's Electronic Pink Slip

The email read "  "The work force reduction notification is currently in progress. Unfortunately, your position is one that has been eliminated."

Aside from that Mrs. Lincoln, how was the play?

In trying to explain the company's unconscionable behavior of firing 400 people via email, a RadioShack a company spokesperson  Kay Jackson  said, " Company officials had told employees in a series of meetings that layoff notices would be delivered electronically" She said employees were invited to ask questions before Tuesday's notification on a company intranet site.

So there you have it. The "we warned you excuse". Which  makes about as much sense as " it's part of youth culture " excuse ,and "I was gobsmacked" excuse.

There  is precedent for RadioShack's behavior.

Earlier this month, TheTimes in England reported that a shop keeper defended his decision to fire an employee via a txt message because " it's part of youth culture."

Katy Tanner, 21, learnt that she had lost her job as a sales assistant at the Blue Banana store in Cardiff only when she received the text message. She had been working at the shop for eight weeks.

The text message, sent by Alex Bartlett, the shop manager, said: “We’ve reviewed your sales figures and they’re not up to the level we need. As a result we will not require your services any more. Thank you for your time with us.”

Miss Tanner was at home because of a migraine when she received the message. She said: “I don’t think it’s right to just text someone. At least they should have talked to me face to face. It’s very impersonal and not at all professional.

The trend to "sack text"evidently began in 2003 on the recommendation of PriceWaterhouseCoopers. Again in England, the business consulting firm advised their client The Accident, an insurance firm to send text messages to more than 3000 employees announcing the company was shutting down and that they were being laid off. Their rationale was that since the company had run out of money, txting would be the most cost-efficient thing to do.

At the time, the owner of the company said he was "too devastated" about the loss of the company. However, after he was spotted sunning himself in a villa in Spain, 21 employees sued and as was reported by The Register

"The tribunal ruled in their favour adding that staff had been "cynically manipulated".

But since the company has no cash, the compensation claim will be covered by the Government using taxpayers' money, the Telegraph reports.

Following yesterday's decision, other former workers are now expected to seek compensation."

At the time of the original text message  The BBC  reported the police were called to the insurance company.

"it was reported disgruntled workers looted offices of computer equipment before leaving their workplace following news of the redundancies.

Looting was definitely on the mind of HighJive  responding to this post on Make The Logo Bigger 

"Hope one of them was the marketing director who greenlit the recent testimonial ads with 40-year olds playing teens.While this isn’t the first time a company fired someone via email, 400 all at once is pretty ballsy.I’m guessing a few of those ex-employees may come back at a later date to ‘update’ management on their job search. I’ll be looking out for that breaking news on CNN.
(Via Drudge on Breitbart.)"

HighJive's response:
"actually, it was pretty ballsy. most employers disconnect people's computer before firing them to avoid disgruntled types messing with the systems."


You can't make this stuff up.


Image Credit: Flickr Member Jamalulo

 

 

On The Road To Bloger-First Stop Atlanta aka What's with all these supersized electrical plugs?

On any given business trip there are a certain amount of electronics that accompany me. Can anyone explain why we have to have such big honking plugs? Unless you travel with a power strip ( which didn't occur to me until this very second)   you have to use a divide and conquer strategy for plugging in all your stuff in the hotel room because  these plugs --or are they adapters ( and what is the difference?)won't share a standard two plug outlet...they're TOO BIG.

A few months ago I purchased this iGo adapter.    I use it for my blackberry. The idea is that you you can use I adapter and then change the tip for your various electronic devices.Which is a great concept except when you need to charge two devices at the same time. Say when you need to charge your blackberry at the same time you want to listen to your iPod.

Along for the trip is my adapter for my soni mini recorder. I detest this adapter/plug. It will only fit in the bottom outlet. The prongs fold when its not in use.I guess the idea is for easy packing but it takes a tool to pry out the prongs from their resting position and then when you think you have it good to go, it snaps back into the resting position. Who has time for this?

And, then there is the  plug for my RAZR(so I could take these pictures). I can charge my blackberry with this charger but I can't  charge my RAZR with  my Blackberry  plug.

Last but not least the plug/adapter for my laptop. It has stuff coming and going from both ends.

If I hadn't lost the plug to my portable speakers to listen to my iPod  when I moved in October I would have brought that along as well.

In the short-term since hotels can't offer more outlets,  I want hotels to offer powerstrips.  In the near future I want everything to go wireless. No more plugs. No more long cords.  I want to take one standard Bluetooth mega charging thing ( that is small and cute and easy to pack) and then I want to be able to charge everything from that one source.

Where are the Jetsons when you need them?

Lost in Translation

As frustrated as I get talking to folks at call centers in India -- and it is a frustrating experience 90% of the time-- it is still better than trying to deal with companies who just don't think its important to give customers the option of a phone call.

Just today I wanted to try a new software called Notepager,I discovered it at a blog called Small Business Software which is run by the parent company of Notepager.

The concept sounds great. You install some software, create a recipient list and you can send txt messages via your computer. Why is that important? Primarily because I have a 17 year old daughter whose primary communication method is TXT messaging.

But also, TXT messages are a lot less invasive than the phone and  there are many people I deal with in business that don't have a PDA or Blackberry Being able to send a quick TXT message to a regular cell phone is just easier than leaving a voicemail.

The only problem--I can't get it to work. I read the instructions but something is getting lost in the translation of the setup wizard. I am obviously not understanding something that I need to do.

I have tried it three times. I believe in the three strikes and you're out philosophy of doing business.

 Yes, they have support forums up the yahzoo but I don't have the time or inclination to figure out which topic will provide me with the answers I need. Once I am at the point where I can't interpret the instructions, I want a translator and that usually means I want someone to talk to.

 This company doesn't  even have a technical support email system that I can send my questions to. So I sent it to the webmaster.If I don't get an answer soon I will be requesting a refund.

Then there is the design company that requests are discussions about layouts and creative design be conducted through a password protected communication system.

I sent the requirements, expecting the graphic designer would contact me to discuss the project. Instead they presented a layout. It was all wrong.

We gave feedback via their note system  and explained what we wanted.They revised.It was still all wrong.

We gave additional feedback. I wanted to call. They don't do business via the phone.They came back with yet another design, and it was still wrong.

My client, who also  believes in the three strikes and you're out philosophy of business, has instructed me to send them a note saying the job is cancelled.

Normally it is not something that I would do via a note. However, since that is how they want to do business, that is precisely what I did.

While I understand there is a benefit in having everything written so you have precise documentation, a quick 10 minute phone call would have been all the graphic designer would have needed to understand exactly what we were looking for.

After that call, if the graphic designer wanted to send a note confirming our requests.just for the documentation, then that would have been terrific.

But that's not how they are choosing to do business. Had they just picked up the phone at the beginning of the project, they would have saved time and kept a client.

Image Credit: Flickr image by MireO5

Tags: business, communication, mobile phones, software, advertising, customerservice

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Notes From The Road-Baxter MN

Name

In less than four hours I am going to have to plug my client's projector into my HP Pavillion laptop computer and conduct a three- hour workshop on marketing for nonprofits.

Normally the thought of plugging a projector into my computer wouldn't cause me angst. But then, that was before both my Blackberry and iPod fritzed after electronic copulation with said laptop.

On the superstitious scale I'm probably a 1.5

I don't throw salt over my shoulder, but I do knock on wood.

I have no problem opening an umbrella in my own house, but would never open it in someone else's...just in case they are superstitious.

Breakng a mirror doesn't freak me out but having both a Blackberrry and an iPOD have their collective electronic brains fried after an interaction with my computer does cause me to pause.

Greetings from Baxter, MN. I'm on the road this week, conducting a series of marketing workshops for nonprofits in Northern Minnesota and Northwestern Wisconsin.

Knowing that I will be  Blackberry-less  for my entire road trip is a challenge for me. Okay, it's actually more than a challenge. I am having Blackberry withdrawal. It's not so bad when I'm in my hotel room -- I have access to email via my computer, but the two hour drive to Baxter was unnerving. 

It was only after I started thinking how nice it would be to have a pack of cigarettes-- a vice I gave up almost 30 years ago that-- I realized I was addicted to that Blackberry.

Now the desire to pick up a pack of Virginia Slims may have been my minds way of transferring my Blackberry withdrawl symptoms to my more potent withdrawl symptoms to nicotine,or it could have been enhanced because my ALAMO rented SUV definitely has a tobacco infused aroma to it.

Either way, as soon as I saw the Golden Arches I decided to feed my other serious addiction ---caffeine-- the idea being if at least one addiction was taken care of , I could cope with the others.

The strategy worked.

But I was unsettled and when the directions I used from Mapquest took me to a deadend road my superstitious meter had cranked up to 3. Using my backup cell phone I tried to call 411 to get the right directions

Unfortunately, Baxter is part on my extended coverage area and instead of getting directory assistance, I connected with SPRINT's automated customer service center. Despite banging on the ZERO numerous times, the auomated system insisted that I give them my cell phone number.

I was thrilled to learn that my current balance with SPRINT is Zero which is great news since my carrier is Verizon Wireless. After about five minutes I finally got a customer service rep who insisted that the reason I was being routed to SPRINT was because there was a block on my service.

I was now hovering at 5 on the my superstitious-o-meter. I was not liking how things were going. And, of course it had started to snow.

I  finally gave up trying to get Sprint to understand what happened, and hightailed it over to the Super America where a customer gave me the right directions to my hotel.

The clerk at the hotel explained that the bad directions were due to the fact that the city had given the hotel a new  street address last year and the online services hadn't had time to update their systems.

Changing street numbers is not something I've ever heard of before. I asked the clerk why the city did this, he didn't know. I don't think he cared as much as I did.

All I can say is if you are heading to the Hawthorn Inn & Suites in Baxter,ignore Mapquest's suggestion to take a right on Meredith Road. You don't want to go there.

I got into my room just fine but as I was unpacking I realized that I was sans contact lens container and much more upsetting --I had walked out of my house without my moisterizer.

My superstiticious meter is now at an alarming 7.

Make that 9. I just tried to spell check this post and spell check is on the fritz.

Anyone want to place bets on the lifespan of that projector?

Name

CCD CHIP OFF THE OLD BLOCK

According to Consumer Reports, in 2003 there were more than 5000 product recalls   involving 60 million products.

Surprisingly the Canon CCD Chip is not among them.

To read what consumers are saying about the Chip off the old block, you'd think Canon would issue a recall. They haven't.

About six weeks ago, in my commitment to begin video logging, I bought a used Canon ZR 70 camcorder on eBay.  The owner said he had only used it once to film his son's birth.

Snicker you may, but I  still believe the guy and the equipment seemed to support what he said.

It was only after I made the purchase that I decided to check what people were saying about the camcorder.

Oops! Note to self. When checking consumer reviews the  process is  supposed to be read the review BEFORE you make the purchase...not buy the product and then find out whether you've made a good purchase.

Consumers were not happy with Canon.  Seems like the camcorder has a bad CCD chip which prevents the camcorder from recording anything but pitch blackness.

While there were a lot of "don't waste your money" and "I'll never buy Canon again," this is the one that caught my attention :

" I was willing to overlook the grainy pictures and other performance quality issues this camera seems to have, however, my camera also went "black" after just 15 months of ownership. Canon did tell me if it was the CCD chip, it would be repaired for free — if it's not, I have to pay for it out of pocket and they would not provide an estimate until I sent the camera in to their factory."

Canon knows they have a problem but they haven't issued a recall. They aren't warning people on their website. They're just trying to keep it under the radar.

Now, maybe that strategy  worked in 1982, but today you only have to type in Canon ZR 70 and you go right to the angry consumer page.

Is it really worth the bad publicity ? Evidently Canon thinks so.They must think that most consumers will be satisfied by calling the company and hearing that the repair will be free.

But what about the young family that didn't get to capture their son's first birthday on tape? And what about the soccer mom who didn't capture her daughter's winning goal?

Not to mention the new video logger who was forced to stop taping in the middle of a story because of the problem?

That's right. I had just used the camcorder 5 times when  in the middle of an interview it went to black.

.I called Canon, they were lovely and said that there was a bad CCD CHIP and they would repair it  for free.

It is now in the shop. My friend Myrna is letting me borrow her Sony and if I can figure out how to get the Sony and my computer to talk to each other, I may have  a  Vlog entry later this week.

Back to the Canon. Maybe they are saving a boat load of money by not issuing the recall. While its great they are fixing the problem for free, it still shows a total disregard for their customer base.

Fixing the video camera after the fact can't make up for the loss of capturing the event on tape.

First birthdays never happen again.

On the day I took my camcorder to the UPS store for shipping to Canon's repair center in New Jersey, the clerk looked at the address and said,

"Hey this is the second one I've sent to that address today."